Privacy Policy
Blueprint Technologies Australia Pty Ltd
Effective Date: 26 May 2026 | Last Reviewed: 26 May 2026
1. PURPOSE
Blueprint Technologies Australia (BTA) is committed to protecting the privacy, confidentiality, and security of personal information handled in the course of its business activities.
This Privacy Policy outlines how BTA collects, holds, uses, discloses, stores, and manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). BTA only collects personal information that is reasonably necessary for its business functions and activities.
2. SCOPE
This Privacy Policy applies to personal information collected by BTA through our business operations, client relationships, support services, website interactions, and communications with customers, suppliers, and other business contacts.
3. DEFINITIONS
Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
Sensitive Information: A subset of personal information that may include health information, biometric information, government identifiers, or other information requiring a higher level of protection under applicable law.
Client Data: Any information provided to, stored by, processed by, or accessible through BTA systems, services, or personnel during the delivery of services to a client.
4. TYPES OF INFORMATION COLLECTED
The personal information we may collect includes names, job titles, business contact details, billing information, account and login details, support request information, service-related communications, and technical information such as device identifiers and system logs where relevant to the services we provide.
5. HOW INFORMATION IS COLLECTED
We collect personal information directly from you when you contact us, engage us for services, submit an enquiry, request support, complete a form, or otherwise interact with us. We may also collect information from your organisation, from service-related systems, and from automated logs generated when our systems or services are used.
6. PURPOSE OF COLLECTION AND USE
We collect and use personal information so we can provide services, manage client relationships, respond to enquiries, deliver support, maintain service quality and security, process billing, comply with legal obligations, and improve how we work with our clients and partners.
7. DISCLOSURE OF INFORMATION
We may share personal information with trusted third-party service providers, contractors, professional advisers, and regulatory authorities where this is reasonably necessary to provide our services, operate our business, or comply with the law. We do not sell or trade personal information.
8. DATA STORAGE AND SECURITY
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps may include access controls, multi-factor authentication, monitoring, backups, and other security measures appropriate to the information we hold and the services we provide.
9. DATA RETENTION
BTA retains personal information only for as long as it is required for business, legal, contractual, regulatory, and operational purposes. When personal information is no longer required, BTA will take reasonable steps to securely destroy, delete, or de-identify it, subject to any applicable retention obligations.
10. CROSS-BORDER DATA TRANSFERS
Some of the service providers we use may store or process information outside Australia. Where this happens, we take reasonable steps to ensure personal information is handled in a way that is consistent with applicable privacy obligations.
11. ACCESS AND CORRECTION
You may request access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading. We may need to verify your identity before processing your request, and we will respond within a reasonable period.
12. COMPLAINTS AND BREACH HANDLING
If you have a privacy concern or complaint, please contact us using the details below and we will review the matter and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
13. RESPONSIBILITIES
BTA is committed to handling personal information responsibly and in accordance with applicable privacy laws. Our team members and service partners are expected to support this commitment through appropriate privacy and security practices.
14. REVIEW AND UPDATES
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. The most current version of this policy will apply from the effective date shown above.
15. PRIVACY POLICY COMPLAINTS AND ENQUIRIES
If you have any questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:
Blueprint Technologies Australia Pty Ltd
E: support@bta.com.au
P: 1300 672 922